What our Customers say...
I had a flooding emergency that from the first call they were compassionate, informative, and dependable. It is in times of emergency you need someone to help keep you calm and Nora was that person for me. She followed up with the same care and concern and treated me like I mattered. Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.
In our time of need, SERVPRO arrived on-site within two hours of our call. SERVPRO was great and we use their services for any of our water and/or fire needs.
I want to compliment SERVPRO on their recent handling of my fire claim. SERVPRO did a wonderful job of handling the work from start to finish, the communication to us was great and all work was professional. They responded quickly and this helped minimize potential further damage to our home. Overall, we found the staff to be extremely efficient from beginning to end. Based on our experience, if we ever had another claim we would use them, but we will of course refer them to friends and family.
I had a flooding emergency that from the first call they were compassionate, informative and dependable. It is in the times of emergency you need someone to help keep you calm and Nora was that person for me. Mark followed up with the same care and concern. They treated me like I mattered. Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.
These guys were real pros. Courteous and professional but with personality. I appreciate that. They were efficient and got right down to business but still took their time.
I had them sanitize my business. They did a great job. I can not recommend them enough. I have already used this SERVPRO outfit a couple of times and they never let me down. Thank you!
I absolutely love SERVPRO. The Guys were very professional. I definitely felt the difference between calling a local guy as compared to SERVPRO. Got the job done the right way, the first time. When they finished the job, it felt like nothing ever happened.
My parents just used these guys after they noticed mold around their kitchen cabinet. We had no idea what to do. I used SERVPRO earlier this year to look at water damage in my kitchen and advised my parents to do the same.
On their website, they describe their staff as Mold Remediation Specialists which I thought was a gimmick. But the guy who came out really knew his stuff to a granular level. Told my parents what to do. Turned out this was a much bigger project than we imagined. They gave us a reasonable quote on the project and helped navigate the insurance paperwork.
(I tried calling around to get a better price but was either getting higher quotes or people who didn't understand the project).
Anyways. Thanks for your help! Hopefully we won't need you in the future :)
Quick and reliable service. Gennady was upfront with service costs and procedures. On-time and on-schedule. I would use them again.
I had a kitchen fire and the smoke damage, especially in the upstairs bedrooms, was extensive. I brought in 2 local Fire Restoration Companies who explained their procedure but I did not feel totally comfortable with the process. I thought a big company like SERVPRO would be expensive and that they would have a "cookie-cutter" approach to their service. Man, was I wrong.
Genna, one of the owners, and David, his Project Manager, came in and immediately I could see the difference in their professionalism and expertise. They clearly explained the process and timelines and I immediately felt at ease. My wife was especially grateful at how careful and thorough they were around Covid practices. They wore masks and shields and had all sorts of protective equipment, including shoe guards. And to our surprise, they were the lowest quote of the 3 quotes I received.
In a time where there are so many disasters from major forest fires to all the Covid cleanups, I thought I would be lucky to see the owner once. But Genna called me personally every few days to give me status updates and the comfort to know they were working expeditiously and that I would be back in the house on schedule.
Well, Genna and David actually had us in the house a week early! And you would never know there was a fire! Our house looked perfect! I highly recommend Genna and his SERVPRO team for their professionalism, expertise, sensitivity to what we were going through and beating the schedule they provided. Thank you Genna! What a great company
SERVPRO answered my call in the middle of the night and put me through to a tech who helped to coordinate a crew to help with a large water leak in several units of a building we own. Genna was extremely knowledgeable and helpful and put me at ease with all of the questions I had. Once they began to dry multiple units in the building, their project manager called me again before they dispatched that day's calls to make sure the process was going smoothly. They then provided me with a myriad of helpful information, and other vendors to use during the process. The entire team is friendly, and they provide great customer service. They emailed me a daily update report so that the adjuster, as well as all concerned parties, were in the loop as to everything that went on each day. After the drying process was complete, I also used them for phase 2, which consisted of rebuilding and reconstructing all of the drywall, damaged flooring, kitchens, and bathrooms. Thank you SERVPRO for providing an amazing service during a very stressful time. We will not hesitate you use your services again.
Not all SERVPROs are equal. SERVPRO of Arleta is a stand-out! They CARE about YOU! Genna deserves 10 stars!!! When you have an unexpected emergency that leaves you in a panic with a mess, there's only 1 call you need to make. You'll be so pleased and relieved you did. Honest and reliable. Professional and courteous. Extremely detailed, quick to respond, and unsurpassed in technical expertise.
TWO WORDS ...HIRE THEM !
I can't be more thankful for all that Team SERVPRO has helped us through. They understand the emotions homeowners go through and really work hard to ease the pain of the losses we have had from the fire. Communication was perfect and they set the bar in quality. Special thank you to Nora and Alan. You guys and everyone are ROCKSTARS!
Very impressed with how quickly they arrived to fix some water damage at my apartment building after the sprinkler broke on the third floor. 3 floors got damaged and the guys worked on it for a few days. Friendly staff and they answered all my questions. They did a great job.
So professional and prompt! I appreciated how they paid attention to all the small details. The cleaning was perfect and their customer service was on point as well! I will definitely be a returning customer.
We used SERVPRO after we discovered a leak in our kitchen coming from the dishwasher. Junior and his team arrived quickly and immediately got to work to help minimize the water damage. Alan personally FaceTimed me and assured me that we were in good hands and he was there to assist me in dealing with our insurance company. Junior and his team were always on time, very professional, were in regular communication with our insurance company, and we received daily emails as to the status of the remediation. We were brand new homeowners when the water leak occurred and SERVPRO went above and beyond to make the process as stress-free as possible
I don't know where to begin. In a time of a crisis (water damage), they came to the rescue, They responded in a matter of minutes and arrived within an hour. Not only were their onsite personnel professional, knowledgeable and kind... their owner gave me a call to give me a step-by-step of what to expect. Their office staff was wonderful, courteous, and compassionate, especially my claims manager who updated me daily. I wouldn't hesitate to use them again if I have to or recommend them to anyone in need. Thank you again!
SERVPRO really means 24-hour service. Clean work, highly recommended.
We had a kitchen fire, and the SERVPRO team was amazing the whole way through - initial consultation and scope of work, friendliness of staff, care for our belongings, which included boxing up and labeling much of our kitchen, cleanliness during the demo, communicating what they were doing, what was next, timeline, Daily updates to the insurance company - they made us feel like they cared and were here to help us - which is rare but so welcomed.
Where do I start? I own a physical therapy clinic. We have stayed open from the beginning of this pandemic because we are considered essential. We have done really well for four months until last Wednesday. We got a phone call that one of our patients tested positive for the coronavirus (not from the clinic). We had heard before that one of our friends used this company. We called right around midnight. We were a little panicked because we weren't sure how to make sure that the clinic was safe for the patients and employees' return. We ended up closing the clinic out of an abundance of caution. We spoke to someone a little before midnight and by 12:30 there was an eight-person crew at our clinic. They were very professional. They came in, we walked the area and then we proceeded to leave. They got dressed in their hazmat suits and gloves and eye protection. I watched them work on the cameras. They cleaned every crevice of the clinic, the offices, the bathrooms, the break room. It took about four hours and the price was extremely reasonable for after-hours work and on such short notice. The gentlemen that came were super friendly, very informative, and very professional. We then hired them for our second location. Their work made us feel very safe to return personally and safe for our patients and employees to return as well. I highly recommend this company for its work, responsiveness, and professionalism. If anyone is looking for deep disinfecting of the area you should call this company. The guy I spoke to was Genna.
SERVPRO did an awesome job! They were fast, efficient, and very professional. They are my "go-to" for mold remediation. I highly recommend them.
Oh, man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout-out to Genna, Alan, and Manny!
SERVPRO has handled several large losses for our company. In each case, they have provided outstanding service and communication throughout the process. They are highly recommended.
Believe it or not, this is my third water loss in my home. Unbelievable. Nevertheless, I was very unhappy with the last 2 companies I have used. I asked my agent to help find me a good company. He did. He found me SERVPRO. My saviors. I was updated every single day. They wore booties because my expensive hard wood flooring was not water damaged this time. Thank God. They protected my floors, I cannot even explain how much that means to me because these floors are brand new! Overall the experience was great and I hope I never have another flippin water loss again.... But if I do I know who to call
SERVPRO did an awesome job! They were fast, efficient, and very professional. They are my "go-to" for water and mold remediation. I highly recommend them.
SERVPRO responded in our time of need after hours and really went the extra mile in dealing with our claim. The demolition, mold clean up, and drying that was necessary was completed in a timely manner and all communication between their office and us was terrific. 10's accross the board.
The roof on my house began leaking during a massive rain storm, I called SERVPRO late in the evening and they arrived shortly after to aid me. They were able to cover the roof and begin work immediately to stop any further damage. I was very impressed and will be recommending them to friends and family.
This company is wonderful! From the first contact, Kat was so friendly and helpful. The field contact Abraham and his crew who basically performed magic of the before and after results in our attic as we couldn’t be more pleased. They were very courteous, helpful, professional and quick! I would not hesitate to refer them to family and friends or call them again.
You saved the hardwood floors that we never thought possible, and I have never had more thoughtful and caring workers in my home.
Abraham, Kat and the SERVPRO team are incredibly professional, honest, and determined hard workers. The helped me remove all the insulation from my attic that was affected by fires a year ago and replaced it with new insulation. The were faced with many different challenges throughout the day like moving around my contents (as I do have a lot of junk), building plastic walls to prevent exposure of dust inside my home and excessive heat in the attic, yet Abraham and his team were cooperative and maintained a high level of professionalism while working through these obstacles. I highly recommend SERVPRO and would not hesitate to work with them again.
SERVPRO holds a good name in the industry but this particular SERVPRO has been a delight to work with. I am a property manager and use them for all of my properties. Recently I had the unfortunate experience of being on the other side of the fence and had a small fire in my apartment. I highly recommend this company. The ownership is very helpful and the staff is very professional.
Big thank you to Alan and the SERVPRO team. Alan and his team of techs did an amazing job cleaning up my apartment from my disaster situation. The washing machine gushed water all over the carpet and the damage was all cleaned up immediately. The tools they used were very professional and the techs inspections were thorough.
SERVPRO really means 24 hour service. Clean work, highly recommend.
I want to compliment SERVPRO of Arleta/Hansen Hills on their recent handling of my fire claim. SERVPRO did a wonderful job of handling the work from start to finish, the communication to us was great and all work was professional. They responded quickly and this helped minimize potential further damage to our home. Overall, we found the staff to be extremely efficient from beginning to end. Based on our experience, if we ever had another claim we would use them, but we will of course refer them to friends and family.
My son used SERVPRO just before I had my fire damage and recommend that I give them a call, and I am glad I did. They were extremely professional with both claims and did their best work, I could have not asked for better service.
Our dental office had some water damage in a few offices and SERVPRO was able to come out after office hours and do all the work necessary to keep our doors open and in business. Everyone was friendly to work with and we appreciated all of their help.
The apartment complex that I live in didn't have the best fire and smoke detectors and when I returned home from work one evening I learned there had been a fire in my apartment. The property manager had SERVPRO on the scene and I quickly became acquainted and felt at peace with everything going on. I was impressed and felt comfortable through the whole process.
SERVPRO was very professional, prompt, and polite. I am very impressed with the level of service and could not have asked for better service. They were there for me in my time of need.